Expert Operations Advisor

Job description

Introduction
The Cloud and Cognitive Software Essential Management team is looking for enthusiastic and talented individuals to join us. Are ou passionate about helping clients achieve their business goals? Do you enjoy learning new technology and problem solving? Then Essential Management is for you!
You will have the opportunity to be a part of the Expert Labs organization where you develop critical-thinking skills and work with Subject Matters Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in OpenShift, Cloud Pak for Data, Watson Knowledge catalog, Instana and Watson Artificial Intelligent IT Operations (Watson AIOps)

Your Role and Responsibilities
The Essential Management Advisor team ensure the client workload and applications are configured, running proper process, this role is for a senior architect level expert or data scientist with excellent ability to be able to support and advise clients on solution design, architecture, and business transformation. Working closely & collaboratively with the Expert Operations Support and Administrator teams, the Expert Advisor is expected to have excellent communication skills, and strong business acumen as talking with client executives is part of the roles and responsibilities.

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Required Technical and Professional Expertise

·  Foundational OpenShift, dockers, containers knowledge
·  Experience with IBM Planning Analytics, TM1 Server and Cognos
·  Linux/Unix working experience.
·  Good Analytical and troubleshooting Skills.
·  Strong client facing, communications and collaboration skills.
·  Able to handle stress and volume of workload.
·  Document and write runbooks with initial resolution
·  Ability to Read and analyze server, application logs
·  Able to diagnose problems/Issues/defects and communicate back to client
·  Coordinate with all support levels till the closure of the ticket and Coordinate with /L3/L4 /Soc team for Sev1 and Security breach incident.
·  Understanding of solutions on multiple public and private clouds
·  Experience writing python and shell scripts
·  Experience implementing operational best practices such as monitoring, alerting, metadata management

Preferred Technical and Professional Expertise

·  Certification CP4D, OpenShift or CKA is preferred.
·  Experience with ansible, Jenkins , terraform preferred
·  Understanding Jira, GitHub and salesforce
·  Working knowledge of AWS/Azure/Google Cloud is preferred.