Entry Level System Services Representative- Dallas, Texas

Job description

IBM seeks to hire an entry level System Services Representative. This role is an entry level position for an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments.

Auto req ID

135521BR
Required Education

High School Diploma/GED
Role ( Job Role )

System Services Representative
State / Province

TEXAS
Primary job category

Product Services
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

DALLAS
Required Technical and Professional Expertise

·  6 months computer hardware
·  customer service skills
Country/Region

United States
Preferred Technical and Professional Experience

·  Technical School degree - Computer technician
Eligibility Requirements

·  None
Position Type

Early Professional
Early Professional Track

No Track
New Collar Role

Yes