Dutch Customer Service Representative

Job description

Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it's what IBMers do. In Africa, we've been changing the way the continent does business for more than 50 years, and as our company continues to grow, we're looking for talented professionals to join us in this new era.
Join us and be part of a diverse and global team of thinkers and doers, and make an impact.

As a Technical Support Representative at IBM, you'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.
Client satisfaction will be your ultimate goal. You'll partner with computer operators to help clients effectively deal with problems related to the operations environment including: product or service installation, hardware or software updates, configuration and performance

southafrica12

Auto req ID

142687BR
Required Education

High School Diploma/GED
Role ( Job Role )

Customer Service Representative
State / Province

GAUTENG
Primary job category

Technical Specialist
Company

(0123) IBM South Africa (pty) Ltd
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Technical Diploma
City / Township / Village

JOHANNESBURG
EO Statement

Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
Required Technical and Professional Expertise

Excellent communication skills (Dutch & English mandatory)
Minimum 3 years' Service Desk experience
Previous Leadership / Management experience

Country/Region

Netherlands, South Africa
Preferred Technical and Professional Experience

Previous Customer Service experience
Degree/Diploma in Information Technology

Eligibility Requirements

Fluent in Dutch language (written and verbal)
Fluent in English (written and verbal)

Position Type

Professional
New Collar Role

No