Distributed ControlM Administrator/Product Support

Job description

·  Working Knowledge in AIX, Red Hat Linux, Sun Solaris & Windows Operating systems for Installation, configuration of new agents
·  Knowledge of networking concepts (TCP/IP, routing, firewalls, network security)
·  Responsible for the architecture, engineering and operation of the Scheduling Software.
·  Provides functional product support for the Scheduling Software.
·  Analyzes Customer Technical Requirements, work with Architect and other SA's
·  Applies Client Strategy & Planning into the work flow
·  Performs functions to plan, install, configure, upgrade, decommission, maintain scheduling environment, and troubleshoot any failures.
·  Installs and Configures agents, Integrate with SAP application or SQL application, etc.
·  Works with DR team on as-needed basis.
·  Implements backup/recovery process in conjunction with the backup and recovery team
·  Assists in research of infrastructure for processing batch jobs.
·  Works with Architect, PM and performs analysis and design of the business requirements and specifications.
·  Improves batch operations processing, maintains procedures and Scheduling quality standards.
·  Works with other support teams in configuration and testing of agents
·  Analyzes complex application dependencies and pre-requisite relationships and develops solution.
·  Works actively with the schedulers and applications developers to optimize job processing and scheduling aligned to business requirements & provide solution.
·  Builds/develops custom job templates.
·  Assists in operations architecture and monitoring, as well as automation solutions.
·  Identifies technical, infrastructure, procedural issues and coordinates batch scheduling needs.
·  Works as a team and shares knowledge
·  Maintains focus on customer satisfaction through process improvement and communications.
·  Applies Problem Solving Techniques
·  Uses System Analysis & Monitor Tools
·  Manages the preparation, monitoring and control of application production cycles.
·  Responsible for the scheduling environment health monitoring, monitor System Performance and Capacity in various operating systems, and sizing of the scheduling environment as required.
·  Identifies/resolves problems occurring in the non-prod & production environment, ensuring that permanent solutions are implemented to avoid the repetition of previously encountered problems.
·  Leads and participates in special projects.
·  Performs troubleshooting of system stalls, failed batch jobs, system errors, as needed to resume normal operations and provide a root cause analysis. Works with application programmers on Abends.
·  Supports weekend projects and maintenance.
·  Provides on call support 24x7 coverage for managing application as well as supporting batch processing.
·  Validates that all application upgrades and patches are systematically applied to all server nodes and clients.
·  Keeps up to date on new features and enhancements of the scheduling tool.
·  Participates in root cause analysis for infrastructure related incidents
·  Develops standard job definitions and ensures consistent deployments to all clients
·  Participates in design reviews to ensure infrastructure and operational requirements are understood and addressed
·  Trains the schedulers, Operations and customer, on all new features and functionality, as needed
·  Uses Incident, Problem and Change management tool.
·  Writes Unix shell scripts.
·  Writes DB2 SQL
·  Works with IBM L2 and L3 teams on scheduling tool/environment related issues.

GTSCOMO

Auto req ID

313773BR
Required Education

High School Diploma/GED
Role ( Job Role )

Operations Production Analyst
State / Province

MISSOURI
Primary job category

Technical Specialist
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

Associate's Degree/College Diploma
City / Township / Village

COLUMBIA
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  1+ years experience in ControlM administration/product support required
Country/Region

United States
Preferred Technical and Professional Experience

·  3+ years experience in ControlM administration/product support preferred. The following Softcopy Administration skills are also a plus for this role: ControlD Web Access, ControlD Agent for Windows, and Docview Product Support.
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

- None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
New Collar Role

Yes
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.