Role and Responsibilities:
Responsible for inbound client interactions originating from LiveChat, phone, social engagement, events, and paid media; follow up on campaign responses; provide ‘voice of the client' feedback to assist in campaign design
Interactions primarily focused on set of TSS MVS offerings and point products, with strong ability to navigate within and across IBM's portfolio & align with subject matter experts
Creation of validation leads through Inbound responders that come into IBM for immediate interaction, clarification of IBM offerings, and ability to address pain points
Responsible for outbound prospecting; cultivate new relationships in white space / new contacts within existing accounts; support for Account-Based Marketing initiatives
Interactions primarily focused on ability to understand and convey high-level business strategy and objectives; promote IBM portfolio, identify pain points & align with IBM offerings
Creation of validation leads through Outbound sales plays that are jointly agreed upon by marketing & sales
Cross-selling based on analysis of cross-brand sales reports
Auto req ID
Role ( Job Role )
State / Province
Primary job category
(0684) IBM (China) Co., Ltd.
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
Required Professional and Technical Expertise :
Bachelor degree or above
Excellent communication skills (listening, influencing, persuading)
Proactive, willing to take ownership and initiative.
Persistent and unafraid of complexity.
Fluent in Chinese and English, both spoken and written.
Preferred Technical and Professional Experience
Secondary Job Category
Early Professional Track
Not Applicable - Professional Hire
For additional information about location requirements, please discuss with the recruiter following submission of your application.
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About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
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