Deskside Support Technician

Job description

IT Specialist, Desktop Support provides and maintains high level technical support on operating systems and specific applications in response to end-user requests with minimal supervision.

Responsibilities:
• Troubleshoot technical problems from software to hardware, such as Laptops, Desktops and Printers
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• Perform IMAC related tasks as assigned (e.g., hardware or software upgrade) including data migration
• Resolve reported incidents in the software & hardware environment
• Maintain an asset database and track changes
• Escalate unresolved issues to internal teams
• Maintain incident management system with up to date information on ticket progress
• Complete assigned tickets in timely manner within the Client SLAs.

What we can offer
- Competitive salary
- Health/insurance related benefits (AYCM sports card, private health insurance, pension plan contribution, life insurance)
- Commuting and relocation support
- Special discounts with IBM card
- New employee referral bonus
- International environment, development and career opportunities
Auto req ID

236700BR
Required Education

High School Diploma/GED
Role ( Job Role )

Deskside Support Representative
State / Province

BUDAPEST
Primary job category

Technical Specialist
Company

(0386) IBM Data Storage Systems Information Technology LLC
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

BUDAPEST
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

• Desktop support experience
• Good communication skills and problem solving skills
• Experience refreshing / reimaging machines
• Ability to perform root cause analysis
• English knowledge
Country/Region

Hungary
Preferred Technical and Professional Experience

• Ticketing system experience a plus (i.e. ServiceNow, Maximo)
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

None
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

Yes
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!