Designation- Project Manager.

Job description

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

·  Participate in the meeting/call/Webex with the Client task owners along with Client PEL to understand the task requirements.
·  Assist the Client Service Owner in setting up/editing/improving the Service request system for tasks delivered by the IBM Service Delivery Center team.
·  IBM Service Delivery Center Lead will lead the process Improvement, Optimization and automation programs and provide input to the Client Services.
·  Owner on ways to improve processes and policies in support of organizational goal.
·  Responsible for SOP/Audit documentation and process compliance, Asset management.
·  Responsible for delivering the SLAs agreed with the client.
·  Develop Reporting and SLA adherence report for the IBM Service Delivery Center Hub operations.
·  Perform administrative roles for tools/processes as required.
·  Responsible for the consolidated capacity planning and management
·  Provide leadership, supervision, and guidance to the IBM Service Delivery Center team.

Required Technical and Professional Expertise

·  Experience in Project administration, Team management and 3rd
·  Party management, with a strong understanding of project management work
·  Strong operational skills to drive constant improvement, efficiency, and savings where possible.
·  Proven experience in client facing roles and managing client SLA’s.
·  Experienced in managing team size of 15+ people.
·  Ability to work independently with minimal supervision to drive projects to completion on time.
·  Strong organizational skills must be proactive and a problem-solver.
·  Good to have Practice Knowledge in Multichannel Marketing.
·  Good to have Knowledge on Pharmaceutical Industry. Education: -
·  BE/MBA OR other degrees with good Team management and stakeholder management experience

Preferred Technical and Professional Expertise

·  Operational delivery management (Delivery Manager / Project Manager):
·  Manage daily, weekly, monthly & quarterly deliverables.
·  Manage & maintain monthly SLAs between 99% -100%.
·  Incident Management through RCA-CAPA
·  Manage daily tickets / requests. - experience of managing client requests through a ticketing system (Jira/Salesforce etc) is an added advantage
·  Manage team issues / operations issues.
·  Agile ways of working, Agile certified is an added advantage.
·  PMP certified is an added advantage.
·  Should have managed a team and its deliverable as per client requirement.
·  Should have an experiencing in adding new scope of work to the team as and when client decides to onboard additional scope of work.
·  Should have an experience in analysing team performance basis the volume and team bandwidth.
·  People Management - Experience of managing 16-20. members team.
·  Client Management: Should have experience in managing daily/weekly/monthly, operational, and strategic meetings with IBM Internal and External stakeholders including the client.