Delinquency Management Team Lead

Job description

The Delinquency Management Team Lead is responsible, under the AVP of Delinquency Management for leading and coordinating the day to day activities of Delinquency Management staff assigned to Early Stage, Late Stage or Bilingual collections in compliance with state and client/investor. This position will process multiple tasks and drive to deadlines with attention to detail, and provide strong organizational and project management skills to the team.

Key Accountabilities:
·  Leads day to day staff operations related to Early Stage, Late Stage or Bilingual Delinquency management.
·  Evaluates department procedures and recommends changes to department leadership.
·  Monitor incentive compensation program and recommends changes if necessary.
·  Performs interim quality control checks for accuracy.
·  Reviews various month-end reports, exception reports, audits and internal control testing to ensure they are completed in accordance with established procedures and timelines.
·  Maintains and updates policies and procedures and desktop procedures for all department functions.
·  Acts as liaison with other departments and coordinates work flow as needed.
·  Reviews reports for accuracy and up-to-date information.
·  Leads group meetings to communicate issues, changes, company business, and department progress toward meeting goals.
·  Oversees staff training and assists in career development.
·  Completes special projects as assigned by management
·  Other related duties as assigned. Required Core Competencies:
·  Accountability: Able to take responsibility for all work activities and personal actions.
·  Establishing Focus: Ensures that people in the team understand how their work relates to the business' mission.
·  Decisiveness: Take charge of a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made, when time is critical.
·  Forward Thinking: Anticipates possible problems and develops contingency plans in advance and notices trends and develops plans to prepare for opportunities or problems.
·  Initiative: Does more than what is normally required in a situation and seeks out others involved in a situation to learn their perspectives.
·  Managing Performance: Sets specific, measurable goals that are realistic but challenging with dates for accomplishing and enlist other's support in obtaining the information, resources, and training needed to accomplish their work effectively.
Auto req ID

87777BR
Required Education

High School Diploma/GED
Role ( Job Role )

Loan Servicing Manager
State / Province

OREGON
Primary job category

Enterprise Operations
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

SALEM
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least 3 years experience in a supervisory role
·  At least 3 years experience working in the mortgage servicing or default mortgage servicing industry
Skill-keywords

delinquency manager lead
Country

United States
Preferred Technical and Professional Experience

·  At least 1- 3 years experience working in MSP (servicing platform)
·  At least 3 years experience working with Microsoft Office Excel
Secondary Job Category

Other Enterprise Operations
Eligibility Requirements

None