DBA Technical Support Engineer

Job description

Job Description
This role specializes in performing and enabling technical support for IBM Digital Business Automation. Successful candidates will: provide technical support assistance to customers using problem determination / problem source identification skills utilize technical and negotiation skills in collaboration with the Development and other support organizations. Recommend and implement improvements to existing technical support tools, procedures, and processes contribute to department goals and attainment of organizational objectives through high customer satisfaction.

Auto req ID

197351BR
Required Education

Bachelor's Degree
Role ( Job Role )

Software Developer
State / Province

BEIJING
Primary job category

Software Development & Support
Company

(0030) IBM (China) Investment Company Limited
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Hybrid Cloud
Preferred Education

Master's Degree
City / Township / Village

BEIJING
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Job Requirements

• Strong positive customer service attitude with sensitivity to regional differences;

• Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment;

• Responsibilities include problem recreation, diagnosing datalog/traces, troubleshooting and debugging complex computer systems to determine a course of action and recommend solutions.

Technical Skills Required

• Proficient in Linux administration and at least one of scritps, including bash, Python, etc.

• Good at Java language, hands-on experience with application server i.e. WebSphere is a PLUS.

• Familiar with Docker and Kubernates is a PLUS.

Country/Region

China
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

N/A
Position Type

Early Professional
New Collar Role

No