Data Center Site Manager

Job description

Data Center Site Manager

Empowered. Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at SoftLayer.

Headquartered in Dallas,Texas, SoftLayer is the innovation leader in on-demand Dedicated and Cloud hosting. As the largest hosting company in the world, SoftLayer lets customers create dedicated, cloud, or seamlessly integrated computing environments leveraging the company's world-class data center facilities in Dallas, Houston, Seattle, San Jose and Washington D.C., and network Points of Presence across the United States. SoftLayer integrates and automates all elements of its platform, empowering enterprises of any size with complete control, security, scalability, and ease-of-management via a leading Customer Portal and Open API.

Job Description
The Datacenter Site Manager will be responsible for overseeing the daily operation of an enterprise level data center. He or She will be responsible for calculating metrics to analyze the performance of the data center technical staff. The DC Manager will also be responsible for efficiency improvements, process creating and improvement, and daily operational integrity.

·  Must possess skills to improve his operation.
·  Be able to clearly communicate innovations to his team verbal and written
·  Capture metrics to analyze performances of his staff
·  Analyze, edit and create processes to improve his operation
·  Prepare and present quarterly objectives and results to the management staff
·  Focus on mentoring and educating his supervisors
In addition to the following:
·  Red hat knowledge
·  Unix skills
·  Server hardware knowledge and experience
·  LAN,WAN,DNS,RDP,IPMI,SSH experience
·  Windows skills
Required Experience:

•Certifications a plus: RHCE, RHCT, Linux+, MCSE
•Intermediate knowledge of Windows 2000/2003 and Linux configuration and troubleshooting.
•Intermediate knowledge of PC hardware concepts and component installation.
•Intermediate knowledge of various internet-related services and software (mail, web, DNS servers, etc).
•Some knowledge of web hosting control panels (Ensim, cPanel/WHM, Plesk, and and Helm) preferred.
•Shift: Subject to Essential Operations staffing policy, requiring availability 24/7/365.
•Other: A+, CCNA, MCSE, RHCE or other certifications are a plus.
•Must be able to work with others in a team environment.
•General understanding of computer networking concepts.
•Customer focused attitude with some previous customer service experience.
•Must be able to conduct self in a professional manner
•At least 3 years working in an enterprise data center
•At least 3 years supporting, troubleshooting and repairing customer equipment
•At least 3 years supervisory experience

SFT16
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Auto req ID

50886BR
Required Education

High School Diploma/GED
Role ( Job Role )

Data Center Specialist
State / Province

TEXAS
Primary job category

Technical Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

CLOUD
Preferred Education

Bachelor's Degree
City / Township / Village

DALLAS
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  2 years of experience installing, configuring and troubleshooting Windows (2000/2003), Linux/Unix Operating system.
·  At least 3 years working in an enterprise data center
·  At least 3 years supervisory experience
Country

United States
Preferred Technical and Professional Experience

·  Some knowledge of web hosting control panels preferred for example Ensim, cPanel/WHM, Plesk, and Helm).
·  Customer service experience preferred
·  Other: A+, CCNA, MCSE, RHCE or other certifications are a plus
Secondary Job Category

Other Technical Services
Eligibility Requirements

·  Should be Authorized to work in U.S