Customer Service Representative Jr.

Job description

Introduction
Client satisfaction will be your ultimate goal in this role.  As a Call Center Service Operations, you will be on the front line serving our customers.  You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Your Role and Responsibilities
Support day-to-day service delivery, ensuring compliance with operational metrics and quality standards. Utilize strong communication skills to effectively engage with external customers. Demonstrate flexibility to work in different shifts as required. Collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery. Contribute to transformation initiatives under the guidance of senior team members.

Required Technical and Professional Expertise

·  B2+ to C1 proficiency in English and native fluency in Spanish, both written and spoken.
·  Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am-11pm EST.
·  Excellent communication skills, problem-solving ability, and a strong focus on delivering exceptional customer service.
·  Relevant degree or equivalent experience in customer service or a related field.

Preferred Technical and Professional Expertise

·  Preferably supporting clients with US operations (B2C).
·  Experience in a contact center specifically in customer service role.