Customer Service Representative

Job description

With today's convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we're looking for candidates to fill a wide variety of positions for this new era in our IGA Organization.

Customer Service Representative Responsibilities:
• Provide excellent customer service in IT support
• Handle internet and telephone based customer queries from IBM employees in Central & Eastern Europe
• Perform problem determination and recording of accurate details on all incoming queries and problems.
• Deal with both technical and non-technical people at all levels within the organisation
• Undertake internal and external training as required.
• Ensure timely resolution of critical customer requests to ensure IBM business continuity
• Work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader
• Must adhere to the monthly schedule, times for break, lunch and off-phone time
• Developing knowledge on IBM applications such as Lotus Notes, Windows Operating Systems, Linux, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture.

Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas:

• YOUR MONEY
Subsidized meal-tickets
Special IBM discounts
Attractive compensation and benefits
Diners club - private credit card
Recommend-a-Friend – get a bonus in the employee referral program
Contribution to pension plan

• YOUR LIFE
Flexible working time
Three additional vacation days
International environment

• YOUR HEALTH
Life Insurance
Private medical sanatorium
Up to three self-recovery days
100% sick leave compensation

• YOUR DEVELOPMENT
Long term career development and possibility of internal rotation
Training programs - classroom based training and 5000 e-learning course

Auto req ID

57815BR
Required Education

High School Diploma/GED
Role ( Job Role )

Customer Service Representative
State / Province

BRATISLAVSKÝ KRAJ
Primary job category

Technical Services
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

BRATISLAVA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

• Very good communication skills
• Fluent English and Spanish/Italian/French/German (written, spoken)
• Team spirit, able to work in a high performing international team
• Take initiative and work as independent on role's daily tasks
• Excellent time keeping
• Knowledge of Windows Operating systems, Linux, Networks (LAN/WAN), Lotus Notes and other applications is welcome
• Good computer writing skills
• Willing to learn and increase knowledge in technical and interpersonal skills
• Ability to handle customer complaints
• Willing to work in a target driven environment
Country

Slovakia
Preferred Technical and Professional Experience

None
Secondary Job Category

Other Technical Services
Eligibility Requirements

None