Customer Assistance Team Representative

Job description

Customer Assistance Team is in place to assure that Service Representatives and other service providers are provided with the correct billing information when they receive the service call. Many other benefits are realized if this basic mission is achieved as notated below:
To help the customer determine the entitlement of their service, prior to the call being dispatched to the service provider.
To relieve the service provider of the responsibility of making billing decisions.
To condition the customer to provide valid information at Receive Call
To establish customer expectations of entitled service.
To decrease expenses and increase profit and customer satisfaction
To solicit billable customers for maintenance
Auto req ID

79441BR
Country

Philippines
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Customer Service Representative
State / Province

LAGUNA
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

SANTA ROSA CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Great communication skills
Computer Literate
Country

Philippines
Preferred Technical and Professional Experience

Computer Literate
Great communication skills
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

Computer Literate
Great communication skills
Position Type

Early Professional
Early Professional Track

No Track
New Collar Role

Yes