Control Center SME (Support L1)
Internship Guadalajara, MEXICO Project / Product management
Job description
Control Center SME will be responsible for both system monitoring and providing major incident management for IBM customers on a 24 hour basis/ 365 days a year. The SME will monitor network, storage, midrange servers and QRadar.
Auto req ID
320516BR
Required Education
Bachelor's Degree
Role ( Job Role )
Technical Support Professional
State / Province
JALISCO
Primary job category
Software Development & Support
Company
(0178) IBM Servicios Profesionales, S. de R. L. de C.V.
Contract type
Regular
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GTS
Preferred Education
Bachelor's Degree
City / Township / Village
GUADALAJARA
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
Advanced English Level,
Soft Skills:
Working with clients,
Building Action Plans,
Negotiations,
Telephone Etiquette,
Information Processing:
Understanding and analyzing data
Parts Procurement:
Ordering, delivery levels, stocking sites,
Checking on parts orders.
Call Center Operations:
Working with Entitlement, Dispatch and their systems
ServiceNow:
Call management
Country/Region
Mexico
Preferred Technical and Professional Experience
Remote Support Operations:
Support Center PDSPSI, action plans driven here,
OEM/MVS have different processes
Secondary Job Category
Other Software Development & Support
Eligibility Requirements
N/A
Position Type
Early Professional
Early Professional Track
Industry Early Professional
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role
No
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.