Client Technical Solutioner: Resiliency Services

Job description

The Client Technical Solutioner role is responsible for the development of technical GTS Services solutions. They spend 20-40% of their time interfacing directly with the client. They are responsible for the overall success of the solution design and cost development in one technology specialty: Hybrid Cloud Services. They present, review and modify the solution, with the internal/external client and key stakeholders, to meet deal requirements and to close the deal for IBM. They leverage the full breadth of services, labor, assets, and software products to develop complex, multi-year solutions and optimized cost cases that meet client requirements and needs considering the client's base case and IBM's profitability. A Client technical Solutioner owns the definition of services solutions, within their job role scope, fills a critical role in the overall success of the engagement pursuit and is the primary source of IBM solution design and development around the world. They work in conjunction with the larger pursuit team (Sales, TSM, HR, C&N, Delivery, Pricing, Risk, etc.) to deliver a winning solution. The employee Influences the functional strategy. Environment skills: Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies. Communication/Negotiation: Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements. Problem Solving: Analyses complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions. They provide leadership and initiative to deliver new and complex high-quality solutions to clients in response to varying business requirements. They incorporate in-depth knowledge of leading-edge products and technology in conjunction with industry and business results. They utilize a combination of IBM standard and custom solutions and they develop complex, multiple year, custom solutions and associated cost cases, all with the goal to ensure consistent delivery of high-quality services and/or solutions which meet client business and technical requirements and fulfil IBM's obligations. They are a key player within the engagement team collaborating on innovative ideas using proven approaches to deliver a winning solution.

The Client Technical Solutioner - Resiliency has advanced knowledge of disaster recovery design and architecture, including disk replication technologies, such as IBM Global Mirror, EMC SRD/A; software-based replication, such as Zerto and MIMIX for IBM.
They have knowledge of solutions and products to improve the RTO and RPO including OEM technology such as EMC / SRDFA, Hitachi VSP / HUR, HP Replication, Vision Technology, IBM Global Mirror, Virtual Tape Libraries, Appliance based DAaaS, IBM Cloud Resiliency Orchestration and technologies of replication such as Zerto or vSphere Replicator. The CTS Resiliency also is an expert in DR, backup and storage solutions in physical and virtual environments, including all related to apps and DBs. They also have knowledge in Resiliency orchestration and understand the requirements to achieve RTO and RPO.

Auto req ID

324966BR
Required Education

Bachelor's Degree
Role ( Job Role )

Client Technical Solutioner
State / Province

HEREDIA
Primary job category

Services Solutions Management
Company

(0804) IBM Business Transformation Center, S.r.l.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

High School Diploma/GED
City / Township / Village

Heredia
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

• A minimum of 3 years of experience in development and/or delivery of BaaS and Disaster Recovery solutions
Knowledge in the following areas is required to successfully perform the role:
• Cloud Resiliency Orchestration.
• Cloud Virtualized Server recovery
• Understand both the physical and logical requirements required to achieve RTO and RPO.
• Extensive knowledge of business processes, including disaster recovery, business continuity, and risk management
• Knowledge of backup and storage solutions in both physical and virtual environments.
• Must be familiar with compute such as IBM Mainframe (desirable), AIX, Intel, Hyper Visor technologies (VMware, RedHat)
• WAN, LAN networking concepts
• High level concepts of High Availability / Storage
• Costing experience applied to technical solutions
• Experiences working on engagements, projects, or transitions

Country/Region

Costa Rica
Preferred Technical and Professional Experience

• Some experience in a specific business market such as finance or healthcare would be preferable.
• Excellent communication and presentation skills
• Strong problem solving and analytical skills
• Financial and Project Management skills
• Ability to prioritize work and schedules
• Application of standard architectural methods
• Ability to understand complex architectures and embedded systems
• Financial background on technical solutions
• Certifications in leading cloud vendors such as AWS, Azure, Red Hat, IBM Cloud are a plus

Secondary Job Category

Technical Solutions Management
Eligibility Requirements

_
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction

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Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.