Business Advisor/Delivery Support - Target Revenue PM

Job description

SME / Individual Responsible to develop and manage the TREV portal. Will work with focals and development team to have a SME knowledge of the TREV site, manage requests, work and team with development team to upgrade system and align it with current budget. Responsibilities include financial oversight of the program inclusive of programs, budget and forecasting. Programs are responsible for driving over $95M TCV with expected 5% growth year to year. She/he will often present planning changes and financial forecasting to high level executives for approval as they work with the AGT team, ILD team and TREV focals. They will collaborate, support and expand activities to evaluate, identify and support optimal revenue generation levels to meet service delivery and financial objectives. She/He will inspect leads for validity and push through sales cycle for completion as well as maintain and develop reports providing offices and executive teams with status of TREV program including performance and growth.

Skills:
Have the ability to use system applications shown under Tools/Applications after training.

Must be able to develop relationships with key personnel in TSS, Service Delivery Field and all cross functional teams & organizations. Must be able to listen to customers' needs and respond with urgency and professionalism to provide quality results that exceed customer expectations.

Clear understanding of Maintenance & Technical Services Infrastructure.

Environment:
Professional knowledge related to incumbent's function/business unit and its processes.
Communication/Negotiation:
Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals.

Problem Solving:
Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment.

Contribution/Leadership:

Provides ongoing prerational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists.

Impact on Business/Scope:

Accountable for organization's results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

Requirements:
3 Years' Experience – TSS Field Service Delivery , Leadership
General knowledge of Lotus Notes, MS Office (word, excel), SLACK, CISCO WEB conferencing
AA degree or Equivalent
Have the ability to use system applications shown under Tools/Applications after training.
Must be able to develop relationships with key personnel in TSS, Service Delivery Field and all cross functional teams & organizations. Must be able to listen to customers' needs and respond with urgency and professionalism to provide quality results that exceed customer expectations.

Clear understanding of Maintenance & Technical Services Infrastructure.

Preferred:
3 Years' Experience – TSS Field Service Delivery, Leadership
1 Year experience or familiarity of the Target Revenue Program
Proficient at Lotus Notes, MS Office (word, excel), SLACK, Cisco Web Conferencing
AA degree or Equivalent
Have the ability to use system applications shown under Tools/Applications after training.

Must be able to develop relationships with key personnel in TSS, Service Delivery Field and all cross functional teams & organizations. Must be able to listen to customers' needs and respond with urgency and professionalism to provide quality results that exceed customer expectations.

Clear understanding of Maintenance & Technical Services Infrastructure.

English: Fluent
Auto req ID

320605BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

JALISCO
Primary job category

Software Development & Support
Company

(0178) IBM Servicios Profesionales, S. de R. L. de C.V.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

Guadalajara
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Successful candidate will be a ME / Individual Responsible to develop and manage the TREV portal. Will work with focals and development team to have a SME knowledge of the TREV site, manage requests, work and team with development team to upgrade system and align it with current budget. Responsibilities include financial oversight of the program inclusive of programs, budget and forecasting. Programs are responsible for driving over $95M TCV with expected 5% growth year to year. She/he will often present planning changes and financial forecasting to high level executives for approval as they work with the AGT team, ILD team and TREV focals. They will collaborate, support and expand activities to evaluate, identify and support optimal revenue generation levels to meet service delivery and financial objectives.
Country/Region

Mexico
Preferred Technical and Professional Experience

3 Years' Experience – TSS Field Service Delivery , Leadership
General knowledge of Lotus Notes, MS Office (word, excel), SLACK, CISCO WEB conferencing
AA degree or Equivalent
Have the ability to use system applications shown under Tools/Applications after training.
Must be able to develop relationships with key personnel in TSS, Service Delivery Field and all cross functional teams & organizations. Must be able to listen to customers' needs and respond with urgency and professionalism to provide quality results that exceed customer expectations.

Clear understanding of Maintenance & Technical Services Infrastructure.

English: Fluent
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

3 Years' Experience – TSS Field Service Delivery, Leadership
1 Year experience or familiarity of the Target Revenue Program
Proficient at Lotus Notes, MS Office (word, excel), SLACK, Cisco Web Conferencing
AA degree or Equivalent

English: Fluent
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
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About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
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