Assistant Manager –Policy Admin

Job description

Introduction
Spartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.
Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.

Your Role and Responsibilities

·  Responsible for managing a team managing Policy Admin processes of Life and annuity Insurance
·  Manages processes based on established performance standards, service & quality levels. Measure team overall performance (Productivity; Efficiency; Quality; Timeliness; Resource Availability; etc.)
·  Responsible for supervising, managing and motivating team members on a daily basis.
·  Builds capacity through resource planning, load balancing and cross training.
·  Monitor team performance and report on metrics.
·  Provide coaching for challenged team members and development for high potentials.
·  Ensures readiness of Business Continuity plan and lead implementation if necessary.
·  Manages and develops resources to take key positions as Process Coordinator. Helps teams execute career development plans.
·  Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
·  Contact point for the business on any issues and/ or concerns and proactively provide solutions.
·  Manages internal updates/communication within the unit.
·  Encourages people to contribute to company-wide initiatives and projects.
·  Enforces compliance to company policies and effect disciplinary measures on violations.
·  Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Required Technical and Professional Expertise

·  Possesses at least a Bachelor's/College Degree in any field. Insurance Industry training / certification would be preferred.
·  With 5 years professional experience in Insurance industry and 3 year’s experience in Life & Policy Administration as Process Coordinator or Subject Matter Expert
·  Experience of handling team of 15 associates and strong business operations knowledge
·  Experience of deploying operations controls and process improvements
·  Knowledgeable in MS products or similar tools/ systems
·  Strong communication and meeting facilitation skills
·  Organizational and time-management skills
·  Good leadership skills and ability to motivate front-line employees; ability to lead and manage teams
·  Ability to prepare, analyze, and effectively use different MIS reports
·  Ability to work effectively across language, US time zone & cultural barriers with US based customer
·  Experience managing in a multi-client environment

Preferred Technical and Professional Expertise

·  None