Assistant Manager

Job description

About IBM

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Transformation & Operation

The IBM Integrated Supply Chain (ISC) organization spans several functional areas such as procurement, manufacturing, demand-supply planning, manufacturing engineering, logistics, customer fulfillment, accounts receivable collection and sales transaction support.

Who you are
As a Assistant Manager you would be supporting procurement of global clients for multiple countries

What You'll Do

Consistently meet or exceed SLAs
Maintain a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures and best working practices
First escalation point on process issues
Address any people issues actively, and maintain a high team morale overall
Staffing, training, development and retention of team members; mentor team in times of need.
Identify any Operations Center activity that may be foreseen as a risk/issue to successful process execution and take steps to mitigate the risks/issues.
Perform root cause analysis in case of escalations and take steps to improve the robustness of the process
Ensure audit readiness of all purchasing documents.
Contribute to contract profitability through efficient management of resource and expense
Formulate and implement strategies to drive increased Hands Free POs and reduced Blocked Invoices
Assume additional responsibilities as assigned by reporting manager.
Managing operations of Helpdesk including support of internal procurement applications and Supplier Enablement processes
Directing and coaching the team of Helpdesk Agents on a need basis towards meeting customer expectations
Ensure Customer and Stakeholders Satisfaction
Recruiting, training and development, and retention of Team Members; improve employee motivation and provide periodic performance feedback.
Handling customer escalations and conducting root cause analysis to find and implement lasting solutions.
Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the CAC process.
Participate in periodic internal reviews and resolve any issues relating to business controls guidelines.
Execute operational plan to ensure all engagement SLAs are consistently met
Formulate strategies and execute plans to move up the value chain
Contribute to contract profitability through efficient management of resource and expense
Provide thought leadership to the team
Ensure audit readiness of the process.
Assume additional responsibilities as assigned by reporting manager

How we will help you grow:

You'll have access to all the technical and management training courses you need to become the expert you want to be.
You'll learn directly from expert developers in the field; our team leads love to mentor.
You'll have the opportunity to work in many different areas to figure out what really excites you.
Auto req ID

167493BR
Required Education

Bachelor's Degree
Role ( Job Role )

Procurement Professional
State / Province

TAMIL NADU
Primary job category

Supply Chain
Company

(0063) IBM India Private Limited
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

Bachelor's Degree
City / Township / Village

CHENNAI
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Understanding of procurement processes and tools
·  Customer focus and demonstrable experiences of leading and motivating a team towards defined goals.
·  Aptitude for understanding and solving problems and to deal effectively in high pressure, dynamic situations on a self-motivated basis.
·  Ability to work to deadlines whilst maintaining quality of work and effective work relationship with team and client
·  Achievement focus i.e. high energy levels and commitment to result
·  Understanding of Six Sigma preferred
Country/Region

India
Preferred Technical and Professional Experience

Proven analytical and communication skills

Secondary Job Category

Procurement
Eligibility Requirements

Experience in a leadership role for atleast 2-3 years

Position Type

Early Professional
Early Professional Track

Track unaligned
New Collar Role

No