Application Architect: ServiceNow

Job description

Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

IBM’s ServiceNow business is growing rapidly, and we are looking for a new leader to drive this growth. As an Architect – ServiceNow, you will be responsible for providing architecture oversight to our projects as well as help in architecting solutions for our top national and international clients. You will provide thought leadership, review and advice on the client’s ServiceNow Architecture and integration within ServiceNow modules and 3rd Party solutions and build new methods and tools to be used across all our projects.

Your Role and Responsibilities

·  Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture
·  Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations
·  Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models
·  Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation
·  Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro
·  Lead & investigate complex technical issues and review code as required
·  Account for possible project challenges on constraints including, risks, time, resources and scope
·  Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
·  Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions
·  Provide expert guidance for best practices related to ServiceNow administration.

Required Technical and Professional Expertise

·  10+ years of IT experience with proven ServiceNow Product knowledge
·  3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture
·  Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro
·  Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature
·  Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management

Preferred Technical and Professional Expertise

·  Relationship building with business and customers
·  Active listening, negotiation, problem solving
·  Team building