AIOps zSolutions - Delivery Consultant

Job description

Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you'll bring together all the
necessary technology and services to help customers solve their most challenging problems.
Working in IBM Technology Expert Labs means accelerating the time to value confidently and
ensuring speed and insight while our clients focus on what they do best running and growing their
business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact,
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you
apply passion to work that will positively impact the world around us.

Your Role and Responsibilities
Are you ready to start working with complex IT environments and support large
companies in minimizing customer impact of incidents and outages?
Have you ever thought about assisting IT operations teams to use automation to help
detect events and anomalies to identify and resolve issues faster?
If yes, then join IBM Global Delivery Center Team in Markham, Canada!
As a #AIOps zSolutions Delivery Consultant, you will learn and experience how we apply
technical expertise to ensure world-class delivery using consultative skills such as
problem-solving / hypothesis-based methodologies, communication, and service
orientation skills. As a member of IBM Technology Expert Labs, Global Delivery Center
#GDC you will be client focused, courageous, pragmatic, and technical to optimize and
trailblaze new solutions that address real business challenges.
To help achieve this win-win outcome, a 'day-in-the-life' in this role may include, but not
be limited to…
• Working under general supervision you will be understanding clients' main
challenges and developing solutions that help them improve their systems
management, IT operations, application performance and operational resiliency
with AI on the mainframe by implementing IBM AIOps solutions on this
environment.
• Participating in planning, installing, configuring, verifying, and migrating IBM Z
AIOps solutions that uses automation to help detect events and anomalies to
identify and resolve issues faster within client’s environments.
• Ensuring accurate documentation of and delivery to the project scope and timeline
alongside adherence to the zAIOps products’ implementation methodologies.
• Demonstrating a natural bias towards self-motivation, curiosity, and initiative in
addition to navigating data and people to find answers and present solutions.
• Strong collaboration and communication skills as you work across the client,
partner, and IBM team.
• Solving Client Challenges Effectively: Understanding clients' main challenges and
developing solutions that helps them reach true business value by working thru the
phases of design, development integration, implementation, migration, and prod-
uct support with a sense of urgency.
• Conducting and participating in technical solution workshops.
Joining the IBM Technology Expert Labs teams means you'll have a career delivering
world-class services for our clients. As the ultimate expert in IBM products, you'll bring
together all the necessary technology and services to help customers solve their most
challenging problems. Working in IBM Technology Expert Labs means accelerating the
time to value confidently and ensuring speed and insight while our clients focus on what
they do best running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive
impact, while advancing your career. Our culture is collaborative and experiential. As part
of a team, you will be surrounded by bright minds and keen co-creators—always willing to
help and be helped—as you apply passion to work that will positively impact the world
around us.

Required Technical and Professional Expertise
• B.S. in Computer Science, Engineering, or equivalent experience in Computer
Science/Information Systems/Engineering.
• Hands-on exposure to real-world application of computer science, information
systems or engineering concepts
• Excellent communication and presentation skills that are engaging, compelling, and
influential.
• Experience with the design, deployment, and optimization of software solutions for
IBM Z, LinuxONE and associated operating systems and virtualization software in-
cluding z/OS or Linux.
• Technical Expertise in Mainframe System Software on z/OS, including deployment
and optimization of IBM Z software solutions, z/OS data sources, handling of SMF
records, and z/OS automation scripts.
• Experience in the preparation and delivery of training
• Experience with reviewing the performance of monitoring environment infrastruc-
tures, monitoring processes, event flow and historical data collection polices.
• Ability to work independently and take accountability.
• 3+ years of experience with IBM Z
• 3+ years of solution consulting or relevant industry experience.

Preferred Technical and Professional Expertise
• Experience with reviewing the performance of monitoring environment infrastruc-
tures, monitoring processes, event flow and historical data collection polices.
• Experience with data insights in real-time dashboards including open-source
Elastic Stack / OpenSearch solution / Splunk.
• Experience with analyzing system performance using tools like RMF, SMF data, &
Omegamon.
• Experience with the following products will be highly regarded: IBM Z Operational
Log and Data Analytics (ZLDA), IBM Z Anomaly Analytics (IzAA), IBM Watson®
Machine Learning for z/OS, IBM Service Management Unite (SMU)
• Experience in the delivery of training.
• In addition to the above experience, the ideal candidate will have exceptional
interpersonal and communication skills.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Dynamic team player who is comfortable working in a small, but rapidly evolving
environment.
• A passion for making a difference in their profession and the environment.