ACS - Application development Support Engineer

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The ACS Application Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. As an Application Development and Integration Support Engineer, the candidate will be responsible to ensure our SaaS offering is meeting our SLOs. The candidate will engage in all aspects of providing world class customer support. This role specializes in helping our customers resolve issues using our products such as Blockchain, APIc, IOT, APPConnect. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.

Responsibilities
·  Providing world class support by performing problem analysis, evaluation, recreation, and resolution of client reported problems
·  Utilize Blockchain, APIc, IOT, APPConnect
·  Problem Determination and troubleshooting
·  Documenting problem resolution process and procedures
·  Monitoring the IBM Cloud environment to provide optimum system availability
·  Training and sharing information
·  Providing timely updates on assigned projects

Required Technical and Professional Expertise

·  3 years of experience in level 2 customer service software support
·  1 year of experience in Unix shell scripting
·  Working knowledge of Linux/Unix
·  Knowledge of Cloud software monitoring in a Software as a Service (SaaS) environment
·  Knowledge of business analytics and cognitive computing
·  Knowledge of Docker containers
·  Location: Bangalore (EGL only)
·  Shift timings: 4.30 AM IST to 1.30 IST

Preferred Technical and Professional Expertise

·  Experience with Relational Databases (IBM DB2, Oracle) as well as NoSQL (MongoDB, Postgres)
·  Knowledge of PaaS, IaaS (Softlayer), and virtualization technologies
·  Knowledge in J2EE Application Servers – IBM WebSphere AS, JBoss, or Tomcat
·  Programming experience with Java, Go, or Python
·  Ability to both work independently as well as in a team environment
·  Ability to organize and prioritize multiple work assignments
·  Bachelor’s degree in computer science, Information Technology, Electrical/Computer Engineering or a similar field