3324192 - HR Contact Center Representative

Job description

The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee prioritizes tasks and chooses the best method.

Skills:

Environment:
Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.

Communication/Negotiation:
Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.

Problem Solving:
Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.
Recommends improvements to established procedures.

Contribution/Leadership:

Responsible for a variety of interrelated processes within well established procedures.

Responsible to set work schedules individually or as a team member.

Process is monitored as required.

Provides technical guidance.

Impact on Business/Scope:

Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.

Auto req ID

160889BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Service Administrator
State / Province

CAMARINES SUR
Primary job category

Human Resources
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

NAGA CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Strong communication skills (oral & written) – confident and able in communicating with key managers, executives and other external contacts
·  Customer-oriented – demonstrates a positive attitude towards customer service
Country/Region

Philippines
Preferred Technical and Professional Experience

·  Strong interpersonal skills – able to collaborate with people and work effectively in a team
·  Sensitivity to cultural differences and customers' varying needs;
·  Need to thoroughly understand complex matrix of Global and country-specific laws, policies and practices and interpret same to others in an understandable manner;
·  Able to anticipate potential issues and pro-actively address them
Eligibility Requirements

N/A
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No