The analyst is responsible for remote technical support of IBM software and solutions for the Business Analytics business unit across a broad spectrum of IBM Cognos products.
Responsibilities may include:
-Provide technical assistance to customers using existing knowledge base, through problem determination / trouble shooting and root cause analysis skills.
-Prioritize and understand issues – negotiates with clients as to relative priority.
-Communicates action plans to the customer, and as necessary and appropriate to other internal IBM personnel (Cognos Operations, Management, Development, etc.).
Additionally, the analyst may also:
-recommend and/or implement new solutions or improvements to existing technical support tools, procedures and processes.
-provide training for and mentor others on the team.
-contribute to early (e.g.) beta testing of new BA (Cognos)releases.
-create or enhance knowledge assets for the BA Knowledge Base (how to guides, technical notes or similar).
We are seeking top talent, but with these key characteristics:
-proven collaboration and problem solving skills,
-analytical thinking and troubleshooting,
-knowledge of operating systems (Windows, Linux, and UNIX platforms ideally),
-familiarity with relational databases (eg DB2, Oracle, MS SQL Server)
-familiarity with web architecture and application deployment
-any knowledge or exposure to any other “business intelligence” vendors would be considered an asset.
Duration: 12 months
Start: January 2020
Study backgrounds: A double degree in Business and IT or related is highly desirable for this role.
To be eligible to apply:
Intern applicants must meet the following requirements:
• Have Australian citizenship or Australian Permanent Residency
• Have at least a credit average from respective universities
• You will be enrolled in a tertiary degree at University in Australia – Throughout the internship program
• Have no more than 2 years relevant work experience
We believe true innovation is driven by diversity, so in order to uphold our reputation as an industry-leading enterprise, we rely on people from different backgrounds, different perspectives and different attitudes. So come on board and join us as we enter a new era for our industry – and our planet.
For more information about IBM's internship program:
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-Upload your CV, cover letter, academic transcript and your Right to Work document (AU/NZ passport, citizenship/birth certificate and photo identification).
Auto req ID
Role ( Job Role )
Business Operations Professional
State / Province
NEW SOUTH WALES
Primary job category
(0008) IBM Australia Limited
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
Preferred Technical and Professional Experience
Secondary Job Category
Other Enterprise Operations
Early Professional Track
For additional information about location requirements, please discuss with the recruiter following submission of your application.
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About Business Unit
Join our fast-paced, diverse and cutting-edge team, IBM Business Analytics Customer Success and Support.
We help organizations of all sizes make sense of information in the context of their business. The Support team is a highly collaborative team where hard work and achievement is both recognized and rewarded.
Many of our analysts move onto successful careers in Development, Product Management, or Consulting, others choose to stay within Support organization in consulting, teaching or management roles.
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