Villa Host - Local

Job description

· Welcome guests upon arrival and provide a comprehensive orientation of the villa and resort facilities.
· Serve as the primary point of contact for guests throughout their stay, ensuring a personalized and seamless experience.
· Anticipate guest needs and proactively arrange services, amenities, and special requests.
· Coordinate with Housekeeping, Food & Beverage, Engineering, Spa, and other departments to fulfill guest requirements.
· Conduct pre-arrival and in-stay villa inspections to ensure cleanliness, maintenance, and presentation standards are met.
· Arrange dining reservations, transportation, excursions, spa treatments, and special celebrations.
· Respond promptly and professionally to guest inquiries, requests, and concerns, ensuring timely resolution.
· Maintain accurate records of guest preferences and service requests to enhance future guest experiences.
· Provide information on resort facilities, activities, and local attractions.
· Ensure all guest interactions reflect the property's luxury hospitality standards and contribute to high levels of guest satisfaction.
· Support check-in and check-out processes when required.
· Report and follow up on maintenance issues to ensure prompt corrective action.

Desired profile

Qualifications :

·  Diploma or Degree in Hospitality Management, Tourism, or a related field preferred.
·  Previous experience in guest services, front office, villa operations, or luxury hospitality preferred.
·  Excellent communication, interpersonal, and problem-solving skills.
·  Strong customer service orientation with attention to detail.