Guest Service Officer

Job description

Responsibilities

Deliver a variety of spa services (body treatments, massages, facials, waxing, and aromatherapy) in a safe and comfortable manner.
Maintain a clean and hygienic treatment room in accordance with established standards and procedures.
Uphold the highest standards of guest privacy and confidentiality.
Collaborate with other spa professionals to ensure seamless guest experience.
Participate in staff meetings, training, and product knowledge sessions as required.
Maintain a professional and courteous demeanor at all times, providing exceptional customer service.
Adhere to all company policies, procedures, and standards, including health and safety regulations.

Desired profile

Qualifications :

Qualifications

Diploma or certification in Massage Therapy.
At least 2 years of experience as a Massage Therapist in a luxury spa or hotel environment.
Knowledge of various massage techniques, including Swedish, deep tissue, sports.
Excellent communication and interpersonal skills.
Fluent in English; proficiency in additional languages is an asset.
Strong customer service orientation, with the ability to anticipate and exceed guests' needs.
Ability to work a flexible schedule, including evenings, weekends, and holidays.