Team Leader - Market Cafe/Room Service/The Lounge

Job description

§ 确保酒店最基本的品牌标准都要被贯彻执行。

Ensures that minimum brand standards have been implemented.

§ 对于客户调查结果做出回应并落实相应的改善措施。

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§ 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。

Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。

Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

§ 协助行政总厨/行政副总厨提出富有创意的建议和想法。

Assists in conducting monthly inventory checks on all operating equipment and supplies.

§ 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。

Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

§ 确保餐厅的前、后区域的洁净有序。

Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

§ 餐厅副理不在岗时，就每日的准备、服务和菜单为员工召开班前例会。

In the absence of Outlet Assistant Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.

§ 协助与厨房针对每日营运和质量控制密切沟通。

Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.

§ 执行收银员的职能并负责Micros收银程序。

Performs the function of cashier and responsible for Micros cashiering procedure.

§ 将现金余额和信用卡费用和现金汇款放到前厅部保险箱中。

Balances cash and credit card charges and remittance of cash to Front Office Safe.

§ 对于特别宴会或大型活动进行必要的检查。

Makes necessary checks needed for specific events or functions.

§ 成为亲身实践操作的主管人员并时常出现在餐厅区域，尤其是繁忙时段。

Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.

§ 协助监督对所有运营设备和营业用品的月度盘点。

Assists with conducting monthly inventory checks on all operating equipment and supplies.

§ 协助与厨房针对每日营运和质量控制进行密切沟通。

Assist to liaise and organise with Housekeeping Department that the cleaning schedules are strictly adhered to.