Team Leader - Front Office

Job description

Supervisors possess strong leadership, communication and relationship skills.  They are expected to support senior leadership by developing and assuming basic management responsibilities.  This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.   Other duties may include processing forms of payment and responding to guest inquires.

Desired profile

Qualifications :

·  A true desire to satisfy the needs of others in a fast paced environment.
·  Refined verbal and written communication skills.
·  Ability to stand for long periods of time.
·  Experience and a thorough understanding of Front Office operations.
·  Previous supervisory experience in a Hotel environment preferred
·  Ability to work flexible and extended hours as required by the operations of the hotel.
·  Must be able to work weekends and holidays as needed