Team Leader - Front Office

Job description

Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.

We are looking for an exceptional Team leader - Front Office who will assist in the smooth and efficient running of the Front Office Department.

In this role, you are expected to lead the team in delivering exceptional front-line service to our guests and colleagues. You will engage with both colleagues and guests through meaningful conversations and respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient manner.

Desired profile

Qualifications :

Ideal candidates shall meet the following criteria:

· Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role

· Diploma / Degree in Hospitality / Tourism Management or equivalent

· Possess good customer relations, communications and interpersonal skills

· Refined verbal and written communication skills

· Working knowledge of OPERA system