Specialist Activations (Remote opportunity)

Job description

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Specialist to join our Global Hotel Onboarding team. In this bilingual role (English and Spanish), you will be collaborating closely with the broader Commercial Services team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

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Annual allotment of free hotel stays at Hyatt hotels globally

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Flexible work schedule

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Work-life benefits

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

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The Role

Responsibilities include the configuration and training of systems and operational practices within the scope of the Global Hotel Onboarding team (Hyatt's central systems) at Hotel Openings and Acquisitions (approximately 10 projects a year). This involves 30% of traveling to support project needs. The Senior Property Systems Specialist will be required to interact with the hotel teams, vendors and regional teams seamlessly both in person and remotely in order to successfully communicate policies, brand standards, accounting and room practices.

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Project management of the configuration, training and go live phases of a hotel opening or acquisition project.

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Managing multiple projects at the same time.

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Conduct training classes related to systems and topics within GHO's scope as needed during hotel onboarding, in both English and Spanish.

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Development of training materials for use by the GHO team, the hotels or our vendors. Training materials include slide decks, trainers notes, and videos.

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Maintain a relationship with Hyatt's vendors across Americas (~10 different vendors/offices) that implement and train the systems installed at new Hyatt hotels.

Desired profile

Qualifications :

Experience Required:

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2+ years of Hotel Supervisory Experience in Operations (such as Reservations, Front Office or related rooms operations).

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Fluent in English and Spanish, both written and spoken.

Experience Preferred:

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College degree preferred, or equivalent work experience with major hotel management company.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

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We welcome you:

Research shows that women, people of color and other historically excluded groups, tend to apply to jobs, only if they meet all of the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.