Spa Supervisor

Job description

Position Summary:

The Spa Supervisor assists in overseeing the daily operations of the spa to ensure a luxurious, seamless, and rejuvenating experience for all guests. This role includes supervising the spa team, ensuring service excellence, maintaining cleanliness and ambiance, and supporting administrative tasks. The Spa Supervisor acts as a key point of contact between therapists, reception staff, and spa leadership.

Key Responsibilities:

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Assist in the daily supervision and coordination of spa operations, including treatments, reception, locker rooms, and retail areas.

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Ensure guests receive outstanding service from arrival to departure, aligned with brand standards.

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Monitor appointment scheduling, therapist assignments, and service flow to optimize productivity and guest satisfaction.

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Support the recruitment, training, coaching, and scheduling of spa team members.

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Conduct regular walkthroughs to ensure cleanliness, safety, and readiness of all spa areas.

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Resolve guest complaints or concerns professionally and promptly.

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Assist with inventory management of spa products, towels, amenities, and retail stock.

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Ensure all team members comply with health and safety regulations and hygiene protocols.

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Support marketing efforts and promotions in collaboration with the Spa Manager.

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Act as Manager on Duty in the absence of the Spa Manager.

Desired profile

Qualifications :

Qualifications:

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Minimum 2 years of experience in spa or wellness operations, with at least 1 year in a supervisory or lead role.

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Background in hospitality, wellness, or beauty industry preferred.

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Strong organizational and customer service skills.

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Excellent interpersonal and communication abilities.

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Knowledge of spa software systems (e.g., Book4Time, Zenoti, or similar).

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Certification in massage therapy, esthetics, or wellness (optional but advantageous).

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Fluent in English; additional languages are a plus.