IT Systems ASSISTANT MANAGER - Park Hyatt Niseko HANAZONO

Job description

DESCRIPTION

Provides technical support and management for the hotel's information systems and IT infrastructure. Key responsibilities include:

· Maintain and update Department Operations Manual and ensure all licenses and systems comply with Hyatt corporate IT standards
· Provide technical assistance to hotel management, staff, and guests regarding IT systems, hardware, and software
· Manage user accounts, implement security measures, and ensure data backup procedures
· Coordinate system repairs, software updates, and project implementations as directed by global and regional IT teams
· Handle system failures, rebuild corrupted data, and establish emergency procedures to maintain hotel operations
· Support internal and external audits and maintain strong professional relationships with relevant stakeholders
· Attend training sessions and perform other duties as assigned

Desired profile

Qualifications :

QUALIFICATIONS

·  Relevant experience in IT systems administration and technical support, preferably in hospitality industry
·  Relevant education in Information Technology, Computer Science, or related field
·  Japanese language proficiency (reading and speaking)
·  Professional customer service skills with ability to interact courteously with guests and colleagues
·  Knowledge of network systems, software applications, and IT security standards
·  Ability to troubleshoot technical issues and provide timely solutions
·  Strong organizational and communication skills