Spa Receptionist

Job description

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· Carry out reception and administration duties as required.
· Greet all guests in a welcoming and helpful manner.
· Liaise with all other practitioners, therapists, staff departments to ensure a harmonious and peaceful environment.
· Be familiar with the operation of cash register balancing, closing procedures and ordering of stock.
· Oversee retail sales as required.
· Make appointments for services and programs as required and ensure that the guest is directed to the correct area for their appointment.

Desired profile

Qualifications :

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Minimum 1 year of experience in a spa receptionist or guest services role within a luxury wellness resort or hospitality setting.

· Knowledge of retail products, including skincare and wellness products, with the ability to explain their benefits and incorporate them into spa treatments and guest recommendations.

· Experience in booking systems and managing appointments efficiently.

· Proficiency in English (knowledge of Arabic is a plus).

· Strong customer service and communication skills, with a passion for wellness and mindfulness.

· Experience with upselling and cross-selling services and retail products in a luxury setting.

Skills & Abilities:

· Exceptional communication skills, with the ability to engage with guests and provide clear recommendations for treatments and retail products.

· Strong organizational skills, with the ability to manage multiple tasks and guest needs efficiently.

· Ability to adapt to operational needs, providing support in different wellness centers as required.

· Empathetic and responsive to guest needs, offering a mindful and supportive environment.

· Ability to work collaboratively with the spa team, fitness instructors, and wellness professionals.

· Proficiency with digital tools for scheduling, guest management, and communication.

· Ability to model mindfulness and integrate it into daily interactions with guests and staff.