Assists to ensure that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
Oversees the preparation and update of individual Departmental Operations Manuals.
Organizes regular meetings with Managers, Departmental Trainers and Learning and Development in regards to all training matters.
Co-ordinates the administration of the Hyatt Recognition program for Rooms with the Learning and Development Department.
Conducts regular audits to ensure that all Rooms Training Manuals are up to date.
Reports on a weekly basic to the Hotel Manager and Learning and Development Manager regarding associate training and development, suggestions and any problems encountered.
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Maintains positive guest and colleague interactions with good working relationships.