Offers “Hyatt Hotel”

Expires soon Hyatt Hotel

Service Coach - Rooms

  • Suzhou, CHINA
  • Sales

Job description


· 协助确保房务部运作符合集团策略,在适宜的地方开展酒店活动。

Assists to ensure that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

· 监督部门营运手册的准备和定期更新。

Oversees the preparation and update of individual Departmental Operations Manuals.

· 定期与部门经理、部门培训员和进修及培训发展部进行会议,讨论培训的所有相关事宜。

Organizes regular meetings with Managers, Departmental Trainers and Learning and Development in regards to all training matters.

· 与进修及培训发展部密切合作,协调管理酒店房务部客人认知计划。

Co-ordinates the administration of the Hyatt Recognition program for Rooms with the Learning and Development Department.

· 进行定期审计,以确保房务部所有培训手册的实时更新。

Conducts regular audits to ensure that all Rooms Training Manuals are up to date.

· 每周向酒店经理和进修及培训发展部经理汇报员工培训和发展、建议及遇到的问题。

Reports on a weekly basic to the Hotel Manager and Learning and Development Manager regarding associate training and development, suggestions and any problems encountered.

Customer Service

· 确保所有员工遵循品牌承诺,始终提供优异的对客服务。

Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.

· 确保员工适时为其他部门的内部客人提供优质的服务。

Ensures that associates also provide excellent service to internal customers in other departments as appropriate.

· 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报,并及时回馈和跟进。

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

· 与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.