Sales Manager- Vietnamese Nationality Candidate only - Based in Sai Gon

Job description

Scope and General Purpose of Job: Achieves pre-determined revenue targets while maintaining appropriate sales programmes and handling multi-faceted projects

Responsible to: Director of Sales

Main Duties

Administration

§ Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

§ Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.

§ Establishes an efficient trace file to ensure that all business booked is properly tracked.

§ Submits Sales report to Director of Sales in a timely manner.

§ Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

Customer Service

§ Entertains and conducts hotel inspections to clients whenever required.

§ Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

§ Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

§ Maintains positive guest and colleague interactions with good working relationships.

Financial

§ Achieves the monthly and annual personal target contributing to the Sales revenue.

§ Develops and reviews Personal Business Plan which is linked to the Hotel's Annual Business Plan.

Marketing

§ Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

§ Constantly monitors and evaluates local, national and international market trends, and the competitor hotels' sales initiatives, in order to make sure the hotel's sales remain competitive and cutting edge.

§ Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Operational

§ Ensures professional sales Calls using Hyatt's Consultative Selling principles & SMART Selling philosophies.

§ Carefully plans Sales Calls into defined objectives.

§ Maintains a detailed knowledge of Hotel facilities, features and services.

§ Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

§ Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.

§ Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel's market share.

§ Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

§ Meets and greets VIP guests upon arrival/departure.

§ Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.

§ Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.

§ Establishes strong contacts to source for information in regard to planned and up coming functions/ events.

§ Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.

§ Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.

§ Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

Desired profile

Qualifications :

Minimum requirements

3 years of experience in the same position

Pre-opening experience is preferable

Luxury background in resort and urban city

Excellent communication skills in both spoken and written English, Vietnamese