Rooms Admin - Hyatt Regency Yogyakarta

Job description

Providing Documentation and Reporting Support
• Assists Director of Rooms managers in preparation and reviewing of contract.
• Assists managers in preparation of various reports and presentations.
• Assists with the design and preparation of statistical reports as needed.
• Attends, transcribes and distributes minutes, and participate in staff meetings, executive
committee meeting and department meetings as needed.
• Makes new files, maintains existing files.
• Maintains giveaway/donation files and assists in making reservations.
• Provides administrative support to manager/s and department.
Supporting Correspondence
• Composes, produces and signs correspondence on routine matters.
• Produces and distributes correspondence as required.
• Answers department phones.
• Acts as a receptionist for manager and, when necessary, other department members, providing
assistance to callers as required.
• Sorts and distributes mail.
Ensuring Exceptional Customer Service
• Providing services that are above and beyond for customer satisfaction and retention.
• Managing day-to-day operations, ensuring the quality, standards and meets the expectations of
the customers on a daily basis.
• Attends meetings and communicates with executive and peers as an effort to improve quality of
service.
Additional Responsibilities
• Ensures Rooms VIP amenity requests from are handled in timely manner.
• Signs for managers and release, with specific permission.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring
employee understanding of safety codes, monitoring processes and procedures related to safety.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities.
• Works with other people to gather the information necessary to manage projects, achieve goals,
and resolve problems.
• Informs and/or updates the executives and peers on relevant information in a timely manner