Restaurant Supervisor

Job description

The Restaurant Supervisor supports the daily operations of the all-day dining restaurant, ensuring exceptional service, smooth team coordination, and a refined guest experience that reflects the standards of a luxury hotel. This role involves leading the service team, maintaining high levels of guest satisfaction, and assisting with administrative and operational responsibilities.

Key Responsibilities:

·
Supervise the day-to-day operations of the all-day dining restaurant, ensuring a seamless guest experience from breakfast to dinner service.

·
Lead and motivate service staff to uphold luxury service standards and ensure consistent quality.

·
Oversee table setups, cleanliness, mise en place, and compliance with brand standards.

·
Ensure all guest interactions are handled professionally, courteously, and promptly.

·
Monitor service quality and guest feedback; proactively resolve complaints or issues.

·
Support the Restaurant Manager with scheduling, shift planning, and team briefings.

·
Train, mentor, and onboard new team members to maintain high performance and brand standards.

·
Collaborate with culinary and bar teams to ensure smooth food and beverage service.

·
Monitor inventory levels, assist with ordering, and reduce waste or breakage.

·
Enforce compliance with hygiene, health, and safety regulations.

·
Assist in maintaining accurate records of revenue, tips, incidents, and service performance.

Desired profile

Qualifications :

Requirements:

· 
Minimum 2–3 years of experience in a similar supervisory role within a luxury hotel or fine dining environment.

· 
Strong knowledge of food and beverage service, menu knowledge, and service sequences.

· 
Exceptional interpersonal and leadership skills.

· 
Ability to manage a multicultural team and work under pressure.

· 
High attention to detail and guest-centric mindset.

· 
Excellent communication skills in English (additional languages a plus).

· 
Proficient in POS systems and restaurant operations software.