Executive Housekeeper

Job description

Responsibilities

The Executive Housekeeper is responsible for the overall leadership, operations, and financial performance of the

Housekeeping Department, ensuring that guest rooms, suites, casino, public areas, back-of-house areas, and

related services consistently meet the exceptional standards expected.

Housekeeping Operations

Direct and oversee all daily housekeeping operations, and special cleaning projects.

· Ensure the highest standards of cleanliness, presentation, maintenance reporting and attention to detail.
· Establish and maintain operating procedures consistent with hotel standards and Hyatt brand expectations.
· Conduct regular inspections of guest rooms, suites casino and public areas and ensure immediate follow-up on deficiencies.
· Coordinate closely with Front Office, Engineering, Security, Food & Beverage and other departments to ensure seamless hotel operations.
· Personally monitor VIP, VVIP, long-stay and special-occasion arrangements.

Guest Experience

· Champion exceptional and personalized guest service.
· Guest preferences and special requests are accurately communicated followed through.
· Review housekeeping related guest feedback, complaints and service recovery incidents.
· Develop initiatives to room appearance amenities, and overall guest experience.
· Maintain strong visibility and engagement with guests and operational teams.

Leadership & People Management

· Lead, coach and develop a large multicultural housekeeping team.
· Establish clear performance expectations and accountability throughout the department.
· Develop team leaders and managers through structured coaching with mentoring.
· Ensure effective manpower planning, scheduling and productivity.
· Foster a culture of teamwork, and respect.

Quality Assurance

· Establish measurable housekeeping quality standards and inspection procedures.
· Monitor room cleaning productivity, inspection results and quality scores.
· Conduct regular room and public area inspections with Leadership Committee.
· Analyze recurring defects and implement corrective and preventive actions.
· Ensure consistency of standards across all shifts.

Laundry & Uniform Operations

· Oversee hotel laundry, guest laundry, dry cleaning coordination and uniform operations.
· Ensure appropriate handling, storage and inventory control of linen, towels, uniforms and guest laundry.
· Monitor linen par levels, replacement requirements and operating costs.
· Ensure equipment and processes are operated safely and efficiently.

Financial Management

· Prepare and manage Housekeeping Department's monthly and annual budget and operating expenses.
· Monitor payroll, overtime, supplies, linen, guest amenities and outsourced service costs.
· Establish productivity targets and identify opportunities to improve operational efficiency.
· Control departmental purchasing and inventory while maintaining Hyatt service standards.
· Review monthly financial performance and implement corrective measures where required.

Training & Development

· Develop comprehensive departmental training programs covering service standards, cleaning techniques, grooming, safety and guest interaction.
· Ensure new colleagues receive appropriate induction and on-the-job training.
· Conduct regular refresher training and briefings.
· Maintain training records and evaluate training effectiveness.

Health, Safety & Compliance

· Ensure compliance with Hyatt policies, occupational health and safety requirements and applicable Jeju, South Korea regulations.
· Maintain safe chemical handling, equipment operation and housekeeping practices.
· Conduct regular risk assessments and safety inspections.
· Ensure proper procedures are followed for lost & found, guest belongings, hazardous materials and emergency situations.
· Work closely with Engineering and Security to address safety and maintenance concerns.

Sustainability

· Drive environmentally responsible housekeeping practices.
· Monitor consumption of water, energy, chemicals, amenities and other operating materials.
· Implement appropriate linen and towel reuse initiatives without compromising guest experience.
· Reduce waste and encourage responsible purchasing and resource utilization.
· Support the hotel's sustainability objectives.

Vendor & Outsourced

· Ensure contracted services meet established quality, safety and performance standards.
· Maintain effective cost and quality controls.

Desired profile

Qualifications :

Required Qualifications and Experience

·  Hospitality Management or a related discipline preferred.
·  Previous experience as Executive Housekeeper equivalent in a five star or luxury hotel.
·  Strong knowledge of luxury guestroom operations, public area cleaning, laundry, linen and housekeeping systems ( Cloud Opera ).
·  Proven experience managing large multicultural teams.
·  Strong financial, budgeting and cost control knowledge.
·  Strong attention to detail and a genuine passion for hospitality.
·  Ability to work under pressure and manage multiple operational priorities.

Leadership Profile

The successful Executive Housekeeper should demonstrate luxury service leadership, operational discipline, commercial awareness,

emotional intelligence and exceptional attention to detail. The role requires someone who can maintain exacting cleaning standards,

controlling costs and continuously improving the guest experience.