Reservation Host (Local Only)- Alila Bangsar Kuala Lumpur

Job description

· Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
· Provide information regarding the hotel’s facilities & services.
· Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
· Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
· Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
· Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
· Care about your environment and make sure it is tidy and well maintained.
· Be reliable and ensure you are at work on time.
· Know your role in case of emergency such as bomb threat, flood, fire etc.
· Understand the Team Member Handbook and comply with the standards it outlines.
· Carry out all professionally reasonable instruction given by your supervisor.
· Report all incidents, accidents and guest complaints to Reservation Supervisor and work on an immediate solution, with the approval of Revenue Manager.

Desired profile

Qualifications :

·  Certificate in SPM
·  Experience in similar position or one position lower
·  Possesses people skills by approaching challenges / mistakes in a professional and objective manner
·  Possesses relevant administrative skills
·  Has a confident personality