Reservation Agent - Arabic Speaker

Job description

· Handle incoming calls and emails related to room reservations in a courteous and professional manner.
· Manage guest bookings using the hotel’s reservation system, ensuring accuracy and completeness.
· Provide information on room rates, availability, packages, and hotel facilities to potential guests.
· Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
· Upsell rooms and promote hotel services to maximize revenue.
· Maintain up-to-date knowledge of hotel promotions, events, and policies.
· Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
· Maintain guest confidentiality and data privacy in all communications and systems.
· Prepare daily and weekly reservation reports for management review.
· Deliver exceptional customer service to ensure guest satisfaction and loyalty.

Desired profile

Qualifications :

·  Fluent in Arabic and English , both spoken and written; additional languages are a plus.
·  Minimum 1-2 years of experience in reservations.
·  Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.
·  Strong communication, organizational, and customer service skills.
·  Ability to work under pressure, handle multiple tasks, and maintain attention to detail.