Reception Supervisor

Job description

At Grand Hyatt Barcelona , one of the city's newest luxury landmarks, we are looking for a service‑driven, detail‑oriented Reception Supervisor to join our Front Office team on a full‑time, permanent contract .
This role is ideal for hospitality professionals with a strong customer service mindset , proven experience using Opera / Opera Cloud , and a solid background as a Team Leader or Supervisor , with the ability to manage, motivate, and develop teams while delivering outstanding guest experiences.

About the Role

As a Reception Supervisor at Grand Hyatt Barcelona , you will support the Front Office Management team in overseeing daily reception operations, ensuring that Hyatt brand standards of service, quality, and efficiency are consistently met.
You will act as a hands‑on leader , combining operational presence at the front desk with effective team supervision, guest issue resolution, and close coordination with other departments to ensure a seamless guest journey.
This is an operational role with rotating shifts , including weekends and public holidays.

Key Responsibilities

Guest Service & Front Desk Operations

· Ensure a smooth, efficient, and personalized check‑in and check‑out experience in line with Grand Hyatt brand standards
· Supervise front desk operations to guarantee a professional, warm, and consistent level of guest service
· Handle guest concerns, complaints, and special requests using service recovery principles
· Act as the main escalation point for operational or guest service issues during the shift

Leadership & Team Management

· Supervise, coordinate, and support the Reception team , fostering a collaborative and high‑performance work environment
· Organize staffing, task distribution, and priorities during the shift to ensure optimal coverage
· Support onboarding, training, and continuous development of Front Office colleagues
· Provide constructive feedback and contribute to team engagement and motivation

Systems & Operational Control

· Ensure correct and efficient use of Opera / Opera Cloud and other Front Office systems
· Oversee reservation accuracy, room assignments, billing, and guest profile data
· Monitor arrivals, departures, VIPs, groups, and guest preferences
· Support compliance with Front Office procedures and administrative controls

Interdepartmental Coordination

· Maintain effective communication with Housekeeping, Concierge, Reservations, Guest Relations, and other departments
· Coordinate special requests, amenities, upgrades, and complex operational situations
· Support and participate in daily Front Office briefings , ensuring clear handovers between shifts

Brand Representation & Continuous Improvement

· Represent the Grand Hyatt brand with professionalism, leadership, and attention to detail
· Ensure adherence to internal policies, quality standards, and safety procedures
· Actively contribute to continuous service improvement initiatives

Desired profile

Qualifications :

Qualifications & Requirements

·  Strong focus on Customer Service (Atención al Cliente) and service excellence
·  Previous experience as a Reception Supervisor, Team Leader, or similar Front Office leadership role , including people management
·  Proven experience working with Opera / Opera Cloud
·  Fluency in English and Spanish , both spoken and written; additional languages are a strong plus
·  Strong leadership, decision‑making, and problem‑solving skills
·  Excellent organizational skills and ability to perform in a fast‑paced environment
·  Proactive, responsible, and results‑oriented mindset
·  Flexibility to work rotating shifts, including weekends and public holidays

Care Connects Us – Do Our Values Speak to You?

At Hyatt , we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide how we work and how we care for our guests and colleagues every day.
When you join Hyatt, you become part of a global family that celebrates diversity and encourages you to be your authentic self.

What You'll Love About Us

·  Special Hyatt hotel rates for you, your family, and friends from day one
·  Discounts at hotel restaurants and bars
·  Employee restaurant with nutritious and varied daily menus
·  Access to a wellbeing platform focused on mental health and personal development
·  Continuous learning, development programs, and global career opportunities across Hyatt hotels worldwide

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries , Hyatt is recognized globally as a Great Place to Work . Our teams are a mosaic of cultures, experiences, and talent — where leadership and individual contribution truly matter.
Join the Grand Hyatt Barcelona team as a Reception Supervisor and help lead exceptional guest experiences.