Guest Services Officer – Front Office (Night Shift)

Job description

At Grand Hyatt Barcelona , one of the city's newest luxury landmarks, we are looking for a service‑driven, detail‑oriented Guest Services Officer – Front Office (Night Shift) to join our Rooms team .
This position is ideal for hospitality professionals with a strong customer service mindset , experience working with Opera / Opera Cloud , and an interest or background in night operations and night audit . Working during the night shift, you will play a key role in ensuring a safe, smooth, and welcoming hotel experience while upholding the highest standards of luxury service.

About the Role

As a Guest Services Officer – Front Office (Night Shift) , you will be responsible for managing overnight Front Office operations , welcoming late arrivals, supporting in‑house guests, and preparing the hotel for the next operational day.
You will act as a key point of contact during the night, ensuring guest satisfaction, operational accuracy, and proper handover to the morning team. This role requires a high level of autonomy, attention to detail, and professionalism.

Key Responsibilities

Guest Service & Front Desk Operations (Night Shift)

· Provide warm, professional, and efficient customer service to guests during overnight hours
· Handle late check‑ins and early check‑outs in line with Hyatt brand standards
· Respond to guest requests, inquiries, and incidents with care, efficiency, and ownership
· Ensure a calm, secure, and welcoming environment throughout the night

Night Audit & Systems

· Perform night audit procedures , ensuring accuracy of financial and operational reports
· Reconcile daily transactions and close the business day in Opera / Opera Cloud
· Prepare reports and documentation for Front Office and Management teams
· Identify and report discrepancies, following established procedures

Coordination & Communication

· Coordinate with Security, Housekeeping, and other departments to ensure smooth overnight operations
· Handle room assignments, special requests, and last‑minute changes
· Ensure clear and complete handover communication to the morning Front Office team

Service Excellence & Brand Representation

· Represent the Grand Hyatt brand with professionalism, discretion, and attention to detail
· Apply service recovery principles when handling guest concerns during the night
· Ensure compliance with safety, security, and operational standards at all times

Desired profile

Qualifications :

Qualifications

·  Proficiency in English and Spanish , both spoken and written; additional languages are a plus
·  Previous experience in Front Office operations or coordinating group stays in large‑capacity hotels
·  Strong organizational skills with the ability to multitask in a fast‑paced environment
·  Excellent communication and interpersonal skills with a proactive, solution‑oriented attitude
·  Ability to work well under pressure and as part of a collaborative team
·  Familiarity with hotel systems such as PMS and Channel Managers ; experience with Opera is an advantage

Care Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide how we work and how we care for our guests and colleagues every day.
Joining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self.

What You'll Love About Us

·  Special Hyatt hotel rates for you, your family, and friends from day one
·  Discounts at our restaurants and bars
·  Employee restaurant offering healthy and varied daily menus
·  Access to a wellbeing platform focused on mental health and personal growth
·  Continuous learning, development programs, and global career opportunities across Hyatt hotels

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries , Hyatt is recognized globally as a Great Place to Work . Our teams reflect a rich mosaic of cultures, perspectives, and talents.
Join the Grand Hyatt Barcelona team and become your best version.