Front Office Host

Job description

Main Duties and responsibilities:

General Competencies

• Conveying, supporting and exampling the corporate culture

• Support of a good working atmosphere through personal communication

• Respect and recognition of the work and performance of colleagues

• Active cooperation and support of teamwork in the hotel and in the department

Service and Services

• Polite, personal and professional service

• You see yourself as a service provider to customers and colleagues

• You maintain a friendly and efficient tone on the phone

General Guidelines

• Supporting and adhering to all procedures, policies and procedures

• Promoting and complying with all guidelines regarding operational safety

• Adherence to the brand standards of the company and the hotel

• Punctual and well-groomed appearance at the workplace

• Compliance with the dress code and the guidelines of appearance

Communication and corporate culture

• Conveying, supporting and exampling the corporate culture

• Support of a good working atmosphere through personal communication

• Respect and recognition of the work and performance of colleagues

• Active cooperation and support of teamwork in the hotel and in the department

Other

• Ensuring a clean and organized workplace at all times

• Maintenance and careful handling of the equipment and work material

• Independent execution and planning of various projects if required

• Acceptance of individual orders and assistance in other departments if necessary

Special tasks and areas of responsibility:

• Ensures the best possible guest service within its departments

• Ensure an optimal workflow throughout the front office

• Takes over shifts at reception day and night

• All processes must be constantly monitored by the host and, if necessary, corrected

• Jointly responsible for good cooperation within the front office departments

• Maintenance of databases, rate tables and all systems belonging to the reception

• Must be informed about activities in the hotel and communicate them further

• Monitors the functionality of all devices at the reception

• Follows all security measures and procedures

• Is responsible for cleanliness and order

• Is responsible for the cash float during the shift

• Furthermore, pays attention to cleanliness in the entire hotel area

• Is responsible for the bookout of hotel guests if necessary

• Pays attention to cost-conscious handling of material and energy in the reception area

• Controls the archiving of the necessary documents

• Ensures a corresponding entry of all guest wishes in the logbook

• Forwards guest complaints to the service leader for follow-up

• Actively offers guests to join the World of Hyatt loyalty program

• Is jointly responsible for the achievement of the upsell departmental goal

• Actively offers upsells to guests.

• Supports the Bellstaff during high workloads when parking the cars

• Provides foreign currency exchange service

• Assists with guest services related requests

• Takes part in the training process of the newcomers