Personal Assistant to the General Manager

Job description

Scope and General Purpose of Job:

Provide administrative and secretarial support to the General Manager of the Hyatt Regency Aqaba Ayla according to established performance and productivity standards. Prepare, organize, and ensure thorough follow-up of all administrative and secretarial tasks in the Executive Office. Be flexible and extend job duties to perform any other responsible tasks that are similar in nature to the original assigned work. This may include reassignment to other areas to carry out additional duties and responsibilities as needed to meet business demands and guest service requirements.

Administration

· Organize and manage daily administrative tasks for the GM's office; maintain follow-up systems.
· Provide secretarial support: typing, filing, mail handling, calls, minutes, and correspondence.
· Ensure smooth operations of the Executive Office in line with policies and procedures.
· Issue monthly meeting schedules; manage appointments and visitors.
· Handle confidential matters with discretion.
· Verify travel arrangements, visas, and bookings.
· Translate Arabic correspondence when needed.
· Submit attendance records and purchase requests on time.
· Maintain a clean, organized workspace and be familiar with hotel services.
· Manage Hysat Program: compile guest feedback reports, distribute comments, track complaint resolutions, and ensure timely responses.
· Make reservations for corporate visitors and assist in updating departmental manuals.

Financial

· Ensure compliance with financial policies, accurate reporting, and proper handling of funds.

Operational

· Collaborate with Rooms, Sales, F&B, and HR for communication needs.
· Support VIP arrivals and events; attend GM's cocktail and mingle with guests.
· Build strong local VIP and community relationships; support marketing initiatives.
· Maintain press kits, monitor competitor activities, and assist with online presence.
· Stay informed on local factors affecting hotel performance.
· Promote hotel through direct sales, events, and client entertainment.

Other Duties

· Maintain professional relationships with competitors and partners.
· Adhere to hotel policies, local laws, and safety standards.
· Respond to departmental changes; attend training and meetings.
· Perform other reasonable duties as assigned.

Leadership Profile

· Care: Build trust through empathy and genuine relationships.
· Serve: Enable success for others; grow future leaders.
· Learn: Embrace continuous learning and adaptability.
· Adapt: Thrive in change; foster innovation and risk-taking.
· Achieve: Focus on outcomes, strategic thinking, and sound judgment.