Outlet Manager

Job description

We are looking for Outlet Manager to join our pre-opening team at Hyatt Regency Lagos Ikeja

Expected to open 2026, Ideally situated in the tranquil GRA neighbourhood and just minutes from Murtala Muhammed International Airport, Hyatt Regency Lagos Ikeja combines effortless convenience with timeless elegance. Designed with both business and leisure travellers in mind, our welcoming atmosphere invites you to relax, connect, and thrive.

Hyatt Regency hotels and resorts are founded on openness, our colleagues consistently serve with open minds and open hearts to deliver unforgettable celebrations, effortless relaxation and notable culinary experiences alongside expert meetings and technology-enabled collaboration.

About the role

The Outlet Manager role at Hyatt is a leadership position responsible for overseeing daily operations of a restaurant or bar outlet, ensuring guest satisfaction, managing staff, controlling costs, and driving revenue growth.

Operational Oversight

• Manage daily outlet operations including staffing, inventory, and budgeting.

• Ensure compliance with health, safety, and sanitation standards.

• Monitor outlet performance and implement improvements.

Guest Experience

• Develop strategies to enhance guest satisfaction and loyalty.

• Handle guest inquiries, complaints, and special requests professionally.

• Maintain a welcoming atmosphere aligned with Hyatt's brand standards.

Team Leadership

• Train, mentor, and motivate staff to deliver exceptional service.

• Conduct regular meetings to communicate goals and provide feedback.

• Foster a positive work environment that encourages teamwork.

Financial Management

• Achieve and exceed revenue targets while controlling costs.

• Maintain accurate financial records and employee schedules.

• Collaborate with sales and marketing teams on promotions.

Strategic Development

• Stay updated on industry trends and competitor activities.

• Innovate to improve outlet performance and guest satisfaction.

• Uphold Hyatt's brand culture and corporate standards.

Desired profile

Qualifications :

. Education: Degree, diploma in hospitality/restaurant management.

• Experience: Minimum 2–3 years in a similar role, preferably in luxury hotels or large restaurants.

• Strong leadership and team management abilities.

• Excellent communication and interpersonal skills.

• Proven track record in revenue growth and cost control.

• In-depth knowledge of food & beverage operations, menu planning, and inventory

management.

Care Connects us at Hyatt - we open doors, we welcome you and we care.

And we offer a great range of benefits, including:

·  Long term career growth opportunities
·  A motivated and connected team
·  12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
·  And a company that truly cares

Discover what's next. We look forward to hearing and learning from you.