Front Office Manager

Job description

Park Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam, overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our hotel in Saigon District 1, including the historic Dong Khoi Street and Le Thanh Ton Street.

Among 18 awards in the past 6 years, these marvelous achievements are inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:

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2025 Recipient of One MICHELIN Key

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2024 Top 5 Hotels in Southeast Asia, Readers' Choice Awards, Condé Nast Traveler

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2023 The 15 Best City Hotels in Asia, Travel and Leisure World's Best Awards

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2023 Best City Hotels in Vietnam, Travel and Leisure Luxury Awards Asia Pacific

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2023 Best 500 Hotels in the World, Travel and Leisure

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2023 Forbes Travel Guide – Star Awards Winners

Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members, and shareholders alike.

We care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, Wellbeing . At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion, and a one-stop experience

We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product' and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become  a landmark , one of the world's legendary great hotels.

In order to achieve this grand mission, it's greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel's future goals and position.

Currently, Park Hyatt Saigon is looking for a Front Office Manager. Join Hyatt Corporation to discover your place to shine in our warm, respectful, and inclusive culture. This is truly an exciting role where no two days are ever the same!

As a Front Office Manager, you will be responsible for leading the daily operations of the Front Office, ensuring exceptional guest experiences from arrival to departure while upholding Park Hyatt's service standards. You will oversee service delivery, team performance, and operational efficiency across all front office functions, creating a seamless and personalized journey that reflects the refined and understated luxury of Park Hyatt Saigon.

We can offer you

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:

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Competitive package

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International, professional and friendly 5-star working environment

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Full training from Hyatt (Hotel orientation, Leadership development, E-learning, workshop…)

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Learning and development opportunities

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Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities

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Complimentary 2 duty meals per working shift and team menu designed by our Chef twice per week

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Be provided uniform and laundry service

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Discount 50% for F&B service at our restaurants

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Complimentary accommodation at selected Hyatt properties worldwide.

Desired profile

Qualifications :

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Demonstrated experience as an Assistant Front Office Manager or Front Office Manager within a luxury hotel, with a strong track record in leading refined guest experiences and high‑performing teams.

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Bachelor's degree in Hospitality Management or related field, with a solid understanding of luxury hospitality principles.

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In‑depth knowledge of Front Office operations, guest journey management, and seamless rooms division coordination aligned with brand standards.

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A leader with the ability to inspire, develop, and elevate teams, fostering a culture of excellence and genuine care.

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Exceptional English communication skills, with a polished and confident approach to engaging with guests and stakeholders.

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Detail‑driven, composed, and service‑oriented, with the ability to anticipate guest needs and deliver moments of understated luxury in a dynamic environment.