Order Taker

Job description

We are looking for a guest-focused Order Taker – In Room Dining Service to support the opening of Hyatt Place AlUla.

Hyatt Place AlUla represents a significant milestone in Hyatt's expansion across the region and will feature 215 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.

Your Role

As the Order Taker – In Room Dining Service, you'll be responsible for handling guest room dining orders accurately and efficiently, ensuring exceptional service, effective communication, and a seamless in-room dining experience.

Key Responsibilities

· Receive and process in-room dining orders via telephone and other approved communication channels

· Provide guests with detailed information about menu items, promotions, and dining options

· Accurately enter orders into the point-of-sale system and ensure all guest requests are properly recorded

· Coordinate with kitchen and service teams to ensure timely preparation and delivery of orders

· Monitor order status and follow up to ensure service standards and delivery times are achieved

· Handle guest inquiries, special requests, and dietary requirements professionally and efficiently

· Maintain accurate records of orders, transactions, and guest preferences

· Assist in resolving guest concerns and escalate issues when necessary

· Ensure compliance with hotel service standards, operational procedures, and hygiene requirements

· Support pre-opening in-room dining preparations and operational readiness

Desired profile

Qualifications :

Qualifications

· Previous experience in food and beverage service, in-room dining, call center, or hospitality operations is preferred

· Strong customer service and telephone communication skills

· Good knowledge of food and beverage operations and service standards

· Ability to multitask and manage multiple orders in a fast-paced environment

· Strong attention to detail and accuracy

· Good organizational and coordination skills

· Positive attitude and professional demeanor

· Excellent English communication skills