Night Manager

Job description

About Hyatt Regency Brisbane

At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

We are looking for a Night Manager to join our Front Office and Operations Teams and help lead the way in creating memorable guest experiences! Join us here at Hyatt in the journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About the Role

As an energizing and confident Front Office Night Manager, you will join our creative and diverse Front Office Team, connecting with people and making things happen at Hyatt Regency Brisbane. A good understanding of multi-tasking and caring for our guests will ensure your day is full of exciting challenges and is never dull.

This varied and dynamic role provides a chance to develop your professional hospitality career within an international company.

Some of the responsibilities include:

· Manage, train, support and communicate with the hotel team in delivering excellent customer service and adhering to hotel polices & procedures.
· Observes service behaviours of team members and provides feedback to individuals and/or supervisors. Continuously strives to improve service performance.
· Support the team with change and communicate new policies throughout the hotel.
· Demonstrates and communicates drivers of guest satisfaction; ensures core elements of the service strategy are in place to produce the desired results.
· Handles guest complaints with patience and in the most professional manner, ensuring the matter is resolved and reported. Follows up with guest complaints to maximize satisfaction and improve services and operations of hotel to reduce future occurrences.
· Manage the distribution of daily duty log and guest incidents.
· Compile & review daily report/logs and contingency lists. Complete and close cashiers, credit card reconciliation & PM Master Accounts
· Process all payment types, vouchers, paid-outs and charges. Balance and drop receipts.
· Comply with cashiering policy and procedure standards. Responsible for the cashiering accuracy and training of team members liaising with Finance to ensure standards are adhered to and controls maintained as per audit requirements.
· Managing the Hotel's responsibility in relation to the Liquor Act.
· Be familiar with property safety, first aid and fire and emergency procedures, as Chief Warden. Ensures property is safe & secure facility for guests and team members and ensures execution of hotel emergency procedures.

Job Qualifications:

· Minimum of two years front desk experience in a hotel property of similar size and quality
· Minimum of one-year supervisory experience
· Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
· Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
· Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
· Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
· Hold a valid Open drivers license
· Previous experience with Opera is advantageous
· Ability to work overnight shift (11pm – 7am)
· Knowledge of accounting principles

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Integrity, Experimentation, Respect, Inclusion and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt