Manager- China Grill

Job description

作为餐厅的营业经理和市场专员，依照酒店标准确保餐厅成功运作并独立盈利

To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable.

协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。

Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

监督部门营运手册的准备和更新的工作。

Oversees the preparation and update of individual Departmental Operations Manuals.

定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。

Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

确保员工同样在适当的时候为其他部门的内部客人提供优质服务。

Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

与客人建立并保持良好的客户关系。

Establishes a rapport with guests maintaining good customer relationships.

经常亲自证实餐厅客人得到的是最好的服务。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。

Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.