Lifeguard

Job description

Our Purpose: We care for people so they can be their best.

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.

Through our values we put our dedication to caring into action:

Respect:

· Be inclusive

· Value diverse points of view

· Care for people and your environment

Integrity:

· Tell and accept the truth

· Honor your commitments

· Take ownership and act with pride

Empathy:

· Truly listen

· Respond with compassion

· Walk in the shoes of others

Inclusion:

· Seek to understand

· Encourage diverse viewpoints

· Support each other to thrive

Experimentation:

· Be curious and continuously learn

· Experiment & generate new ideas

· Make things happen

Wellbeing:

· Prioritize self-care

· Use fun as fuel

· Build connections within your community

At Hyatt Regency:

Brand Target:

Focused guests seeking a seamless, intuitive experience for specific occasions (Ambitious Loyalist)

Brand Promise:

To make travel free from stress and filled with success

Brand Principles:

· Designed for productivity & peace of mind

· Tools to stay connected and energized

· Stress-free environments for seamless gatherings

· Responsible & empathetic service that anticipates needs

And it is your role to assist in delivering to signature experiences for each of the touchpoints a customer has during a Hyatt Regency journey:

Arrival:

We connect with our guests upon arrival, simply and efficiently.

Guestrooms:

We connect our guests to all the essentials, simply and intuitively.

Social spaces:

We connect our guests to spaces they need, whether for work or play.

Events:

We connect guests to endless possibilities.

Drinking and dining:

We connect guests to regionally inspired food and drink, whenever and wherever.

Activities and services:

We connect guests to their routine.

Departure:

We connect with guests through memorable goodbyes.

Main Duties and Responsibilities:

· To attend to guests in any of the departments, immediately, and cordially with a smile and according to established performance standards.

· To follow the sequence of service and Rooms policies and procedures as laid down in the Departmental Operations Manual.

· To be aware of all hotel activities and the layout of the hotel and provide daily tours of the Spa as and when required.

· To effectively handle guests’ complaints, inquiries, and requests, referring any problems to the Manager.

· To have full knowledge of emergency procedures and first aid in the event of any accidents occurring.

· Excellent swimmer and certified lifeguard.

· To ensure that all assigned areas of the Club are clean and tidy at all times. This includes the wet areas and the swimming pool.

· To ensure that the pool is vacuumed and brushed daily and that the used towels are constantly removed.

· To ensure that all pool guests sign in and that they do not feel uncomfortable or abused.

· To ensure that all children are supervised at all times. No children may use regionally-inspired at any time.

· To assist with any request as directed by the Assistant Manager Club.

· To check regularly the pools’ temperature, chlorine, and PH.

· To be available to be cross-trained in any department or outlet on a similar salary after a certain period of time.

Administrative:

· Adherence to Standard Operating Procedures Manual.

· To maintain accurate records as required by local regulations.

Health and Safety:

· Ensure that all associates follow all safety procedures and practices.

· Adherence to departmental Emergency Procedures/ Safety Manual.

· Ensure all departments adhere to all safety practices of the hotel.