IT Executive / Assistant Manager, Hyatt Place Kuala Lumpur Bukit Jalil

Job description

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.

We are currently looking for a IT Executive / Assistant Manager to join us as we continue to embark this exciting journey with the hotel. This position reports to the Hotel Manager - Finance & Admin. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.

You are tasked with performing system maintenance and updates, providing staff and hotel guests with technology support. This includes troubleshooting operating systems, applications, and network issues, answering questions regarding application use, and the installation of software.

Administration

· Developments and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
· Ensures the availability of any stationery or consumables required by any IS systems.
· Ensures that all licenses are complete and up-to-date.
· Keeps software in the Property Management System 、Point of Sales up to the current release as instructed by the Area IS Manager.

Customer Service

· Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
· Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
· Maintains positive guest and colleague interactions with good working relationships.

Financial

· Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
· Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt Corporation Finance Operations Manual.
· Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
· Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Finance Manager ensuring targets are met and costs are effectively controlled.
· Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
· Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Desired profile

Qualifications :

A Diploma / Bachelor’s degree in Information Technology, Computer Science, or a related field.

At least one year of experience working in the Hotel industry would be an advantage.